Product use and care tips for
SENSEO VIVA CAFE BYPACK/ONPACK VERSION
Register your product to confirm your warranty, stay informed and get tailored support.
Your guide to SENSEO VIVA CAFE BYPACK/ONPACK VERSION
Everything you need to know about the SENSEO VIVA CAFE BYPACK/ONPACK VERSION
Frequently asked questions
Troubleshooting and solutions
Troubleshooting for your SENSEO VIVA CAFE BYPACK/ONPACK VERSION.
- The indicator light of my SENSEO® coffee machine flashes
- I cannot open the lid of my SENSEO® coffee machine
- My SENSEO® coffee machine makes more noise than usual
- My SENSEO® Coffee Machine is leaking
- My SENSEO® is making less coffee than before
- There is no crema layer on top of my SENSEO® coffee
- My SENSEO® coffee machine is brewing too much coffee
- The coffee coming out of my SENSEO® machine is cold
- My SENSEO® calc light is not turning off after descaling
Additional support topics
Repair or exchange
If you are facing technical issues, our authorized service partners will be happy to fix it.
Service center
Learn about warranty
See the warranty policy, warranty period and warranty conditions for your product.
Warranty policy
Get in touch with our support team
Want to stay in the loop?
Sign up to receive news and offers.
By sharing email address with us, you agree to receive personalized offers, inspiring content, device tips, and information about our latest innovations. Read more.