Product use and care tips for
Original Coffee pod machine
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Your guide to Original Coffee pod machine
Everything you need to know about the Original Coffee pod machine
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Frequently asked questions
Troubleshooting and solutions
Troubleshooting for your Original Coffee pod machine.
- The indicator light of my SENSEO® coffee machine flashes
- I cannot open the lid of my SENSEO® coffee machine
- My SENSEO® coffee machine makes more noise than usual
- My SENSEO® Coffee Machine is leaking
- My SENSEO® is making less coffee than before
- There is no crema layer on top of my SENSEO® coffee
- My SENSEO® coffee machine is brewing too much coffee
- The coffee coming out of my SENSEO® machine is cold
Additional support topics
Repair or exchange
If you are facing technical issues, our authorized service partners will be happy to fix it.
Service center
Learn about warranty
See the warranty policy, warranty period and warranty conditions for your product.
Warranty policy
Get in touch with our support team
Due to high sales, order deliveries may be delayed. You will receive an email with shipment and tracking information once your order is processed. Your order will be delivered by DHL. We apologize for this inconvenience and thank you your patience
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