Use and care support for your product
Series 5000 Déshumidificateur 2 en 1
Register your product to confirm your warranty, stay informed and get tailored support.
Elevate your kitchen and living room with the HomeID app.
Discover inspiring recipes, get step-by-step guidance and create mouthwatering meals, so you can take life at home to the next level.
Find answers about your product
- What does the PM2.5 indicator in my Philips Air Purifier mean?
- Should I reset my Philips Air Purifier or Humidifier after replacing or cleaning a filter?
- What do the indicators or error codes on my Philips Air Purifier mean?
- What filters should I use with my Philips Air Purifier?
- How and when should I clean/replace my Air Purifier’s filters and sensor?
- How do the red and blue indicator lights in my Philips Humidifier work?
- I do not see the current humidity indication change. What can I do?
- No water vapor/mist coming out of my Philips Humidifier
- When should I replace my Philips Air Humidifier’s filters?
- What is the specification CADR in my Philips Air Purifier?
- Can I clean the filters and pre-filter of my Philips Air Purifier?
Fix a problem
Troubleshooting for your Series 5000 Déshumidificateur 2 en 1.
- There is a constant or flashing light on my Philips Air Purifier
- My Philips Air Purifier’s filter replacement indication stays on
- My Philips Air Purifier makes an unusual noise
- I cannot activate the functions of my Philips Air Purifier
- My Philips Dehumidifier smells bad or like plastic
- My Philips Dehumidifier is loud
- My Philips Dehumidifier does not work while switched on
- My Philips Dehumidifier is leaking
- My Philips Dehumidifier's full water tank light stays on
- My Philips Humidifier’s low water light indicator does not work
Additional support topics
Having technical issues?
If our troubleshooting articles didn’t help, book a repair here. We service products under warranty (and some products out of warranty).
Book repair now
Learn about warranty
See the warranty policy, warranty period and warranty conditions for your product.
Warranty policyGet in touch with our support team
Sign up and enjoy 10%* off your first order
Sign up to receive news and offers.
By sharing email address with us, you agree to receive personalized offers, inspiring content, device tips, and information about our latest innovations. Read more.
*Valid for first-time subscribers for their first purchase