Use and care support for your product
2-in-1 Air Purifier & Humidifier 3000 Series
Register your product to confirm your warranty, stay informed and get tailored support.
Your smart, clean air solution
Be in full control of your air, at home or away. Together with your connected Philips Air device, Air+ provides a smart experience that ensures you breathe clean and healthy air.
Find answers about your product
- What does the PM2.5 indicator in my Philips Air Purifier mean?
- Wi-Fi networks compatible with my Connected Philips Air Purifier
- How many Philips Air Care devices can connect to a smartphone?
- Can I switch off the Wi-Fi in my Philips Air Purifier and Air Humidifier?
- What do the indicators or error codes on my Philips Air Purifier mean?
- No water vapor/mist coming out of my Philips Humidifier
- Can I clean the filters and pre-filter of my Philips Air Purifier?
Fix a problem
Troubleshooting for your 2-in-1 Air Purifier & Humidifier 3000 Series.
- I cannot connect my Philips Air Purifier or Air Performer with the App
- My Philips Humidifier does not humidify the air
- My Philips Humidifier’s low water light indicator does not work
- The water tank of my Philips Humidifier is leaking
- My Philips Air Purifier powers off unexpectedly
- My Philips Air Purifier is too loud
Additional support topics
Repair or exchange
If you are facing technical issues, our authorized service partners will be happy to fix it.
Learn about warranty
See the warranty policy, warranty period and warranty conditions for your product.
Warranty policy
Get in touch with our support team
Due to internal technical issue, some customers may have received order confirmation e-mails, regarding orders placed in the past with us. The technical Issue has been resolved. Please ignore the order confirmation emails. We are not charging, nor shipping on the basis of these confirmation emails. We apologize for any inconvenience this may have caused.
