Warranty
By purchasing this product, you have acquired specific warranty rights regulated as follows:
Our products are covered under warranty for a period of 2 years from the date of purchase, against defects in materials and workmanship under normal use, and in accordance with the user manuals and technical specifications.
Proof of purchase must be rendered to validate warranty coverage (receipt or purchase invoice).
Versuni USA Corporation, 103 Foulk Road, Suite 202, Wilmington, Delaware, 19803, United States of America and Versuni Canada Inc, with address at 40 University Avenue, Suite 904, Toronto, M5J1T1, Canada, will remedy any defects detected in the product at no additional charge within a reasonable amount of time after being notified of defects.
This warranty is provided in addition to your existing consumer law rights
During the warranty period, we will, at our discretion, provide a free repair, replacement of defective parts, or replacement product of like-for-like condition (new or refurbished).
In accordance with applicable laws, we make available to consumers and independent repair providers the necessary parts, tools, and documentation to support the maintenance and repair of our products for a period of at least 7 years following product discontinuation. Where applicable, repair materials will be provided on fair and reasonable terms and tools required for repair are available online at a reasonable price
Please note: Any attempt to repair the product by the consumer or an unauthorized third party is done at their own risk. We disclaim all liability for any damage or injury resulting from such repair attempts. Consumers are encouraged to review all safety documentation and assess their technical capabilities before attempting any repairs.
This policy is designed to comply with applicable laws in jurisdictions including Québec, California, New York, and others, while prioritizing consumer safety and product integrity.
Important: Warranty coverage is invalidated/denied for any product:
- Rendered defective due to misuse, negligence or carelessness either in its use or storage (e.g. failure to follow instructions for using the product);
- Rendered defective due to improper installation, maintenance (e.g. parts blocked by scale) or repairs or have been damaged during transport;
- With defects not attributed to faulty workmanship, but to wear and tear occurring during normal use of the product;
- That performs inefficiently due to use of spare parts and accessories other than those manufactured by Versuni;
- That has been damaged by lightning discharges, humidity, fire, incompatible voltages, or any other cause not objectively ascribable to manufacturer;
- Rendered defective due to improper or poor maintenance as mentioned in the user manual.
-That has been refurbished and resold by anyone other than the original manufacturer.
Note: Please be aware that no warranty claims will be accepted due to improper use and/or operation outside usage parameters stated in the user manual, which explicitly exclude professional use. Professional use is defined as use at a frequency that exceeds normal, average domestic use for which the product was designed.
Goods purchased as faulty stock, consumables, parts subject to wear and glass are excluded from warranty. The warranty does not cover normal wear and tear (e.g chips, scratches, abrasions, discoloration, fading). Additional warranty restrictions, if any, can be found in the user manual of the product.
Your responsibility for maintenance: You must maintain your Versuni product according to the user manual.
Manufacturer will not be liable for any direct or indirect injury or damage to persons, pets or property as a result of failure to observe instructions provided in the user manual, especially those concerning installation, use, and maintenance of the product.
Service:
If warranty service is required, or you need more information, please contact Versuni Consumer Care for the United States and Canada at +1-833-737-1212.
Provide your proof of purchase (receipt or purchase invoice) and product details.
If the issue is covered, the product will be repaired or replaced at no cost, including costs of shipping, labor, and materials.
Repair or replacement of the product under warranty will not result in an extension or renewal of the warranty period. Any replaced parts or products will automatically become property of Versuni.