Use and care support for your product
Switch Pod and filter coffee machine
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Find answers about your product
- How often should I descale my SENSEO® coffee machine?
- Which descaling agent should I use for my SENSEO®?
- Where can I find parts and accessories for my SENSEO®?
- Which parts of my SENSEO® are dishwasher safe?
- Why is my SENSEO® Switch dripping water while heating up
- How to descale my SENSEO® Switch 3in1
- How to descale my SENSEO® Switch
- How to descale my SENSEO® Switch (Copy 2)
Fix a problem
Troubleshooting for your Switch Pod and filter coffee machine.
- The indicator light of my SENSEO® coffee machine flashes
- I cannot open the lid of my SENSEO® coffee machine
- My SENSEO® coffee machine makes more noise than usual
- My SENSEO® Coffee Machine is leaking
- My SENSEO® is making less coffee than before
- The coffee coming out of my SENSEO® machine is cold
- My SENSEO® calc light is not turning off after descaling
Additional support topics
Repair or exchange
If you are facing technical issues, our authorized service partners will be happy to fix it.
Learn about warranty
See the warranty policy, warranty period and warranty conditions for your product.
Warranty policyGet in touch with our support team
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